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Personal data protection and privacy policies

To properly conduct your treatment, the physiotherapist maintains medical records (patient files) containing important and personal data. The registration and processing of this data is carried out in accordance with the Personal Data Protection Act. This Act specifies, among other things, the purpose of data processing, its scope, persons with access to the files, and the patient’s rights to inspect, correct, or delete data. Your files may be accessed by other physiotherapists working in our practice.

All these persons are obligated to maintain full confidentiality and protect patient privacy. You have the right to inspect your medical records. If you believe they contain incorrect or outdated information, you can request their correction or deletion. Your files only contain data necessary for treatment. If your data could be used for scientific purposes, this can only be done anonymously and with your written consent. Your data is not shared with third parties without your written consent, unless required by law. If you believe that your data has been processed in violation of the law, you can use the complaints procedure described on our website.

Complaints and Grievance Procedure

At our practice, we strive to ensure that every patient feels well cared for and satisfied with their treatment. However, if something hasn’t met your expectations—whether in terms of therapy, communication, or approach—please let us know. We’d be happy to hear what we can improve and work with you to find a solution. If, after discussing your concerns, you’re still not satisfied, you can file a complaint. In such situations, you can find helpful information on the following websites:

www.defysiotherapeut.com

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kngf

Physiotherapy Practice Regulations – Fysio Body Balance

§1 General provisions

  1. These regulations define the rules for using physiotherapy services provided by Fysio Body Balance in the Netherlands.
  2. By using the services, the patient accepts these regulations.
  3. Treatments are carried out in accordance with current medical knowledge and applicable Dutch laws and regulations.

§2 Making appointments

  1. Appointments can be made by phone, WhatsApp, or via the form on the website (the so-called patient portal).

  2. The patient is obliged to provide accurate personal details and up-to-date health information.

  3. The first appointment includes an intake, examination, and the establishment of an individual treatment plan.

  4. Physiotherapy appointments are scheduled in time blocks of approximately 30 minutes per patient.

    The appointment time includes both the therapy and the required medical documentation, which is an integral part of the treatment process in accordance with KNGF guidelines and applicable regulations in the Netherlands.

    Based on professional judgment, the therapist determines the scope and duration of the individual parts of the appointment, adapting them to the patient’s specific needs.

§3 Cancellation and rescheduling

  1. Appointments must be cancelled or rescheduled at least 24 hours before the scheduled time by calling 06 857 160 75 or via SMS/WhatsApp/email (info@fysiobodybalance.com).
  2. If an appointment is not cancelled within the required time, Fysio Body Balance reserves the right to charge the patient for the missed session.

§4 Payments

  1. Fees for services are determined according to the current price list.
  2. Payment is made after the appointment, in cash or via another available payment method.

§5 Patient obligations

  1. The patient is obliged to inform the therapist about their health condition, medications, and any possible contraindications.
  2. The patient should follow therapeutic recommendations and prescribed home exercises.
  3. The patient is required to bring a large towel to the appointment.
  4. Arriving late may result in a shortened appointment time.

§6 Liability

  1. Fysio Body Balance makes every effort to ensure that treatment is safe and effective.
  2. The practice is not liable for consequences resulting from failure to follow therapeutic recommendations.

§7 Privacy and data protection

  1. Patients’ personal data are processed in accordance with the GDPR (AVG).
  2. Medical records are stored confidentially and used solely for therapeutic purposes.
  3. The patient has the right to access their medical records.

§8 Complaints

  1. Any comments or complaints may be submitted directly to the practice.
  2. Fysio Body Balance aims to resolve any disputes amicably.

§9 Final provisions

  1. Fysio Body Balance reserves the right to amend these regulations.
  2. The current version of the regulations is available at the practice and on the website.